Computer Care Center is committed to protecting your privacy. This policy describes our practices regarding personal and account information collected through our web site. In this policy, "personal and account information" means your name, company name, account number, address, telephone number, and e-mail address plus any other information that personally identifies you, or would permit us to contact you, and "we", "our", "us" and "Computer Care" means Computer Care Center as well as its affiliated companies.
- Collecting Information
- Using Information
- Protecting Information
While using our websites, you may be asked to voluntarily provide certain personal information (such as your name, email address, postal address, telephone number, or credit card information). We use this information to complete your transaction and to apply for access to certain special features and functions of the websites. If you choose not to provide requested personal information, you will not be able to use certain features of the websites and you will not be able to engage in transactions through the websites.
With any of the services on our websites, we may also use your personal information to contact and correspond with you and to respond to your inquiries. With your consent, we may send to you, from time to time, email or other communications regarding goods or services we believe will interest you.
Computer Care is the sole owner of information collected on this site. We will not sell, share, or rent this information to any outside parties, except as outlined in this policy.
All references to our website in this policy means www.computercare.ca ; www.laptoprepair.ca and any related Computer Care sites.
When you purchase our product or service, you may need to provide us with contact and payment information (such as credit card information) so that we can process your request. Examples where we need contact information include delivery services, product servicing, in-home installations, and warranty coverage.
When you return products to Computer Care, you will be required to provide contact and payment information (such as credit card information) to permit authentication of the transaction and reconciliation of accounts.
Sign-up for newsletters or updates
You can choose to subscribe by visiting our websites. To enrol, we will collect your contact information (such as name and email address). This information will only be used to send you the newsletter.
Information Computer Care collects automatically
Similar to many other websites, we automatically collect certain non-personal information regarding website users that does not identify you. Examples include the Internet Protocol (IP) address of your computer, the IP address of your Internet Service Provider, the date and time you access the website, the Internet address of the website from which you linked directly to the website, the operating system you are using, the sections of the website you visit and the activities you are engaged in, the website pages read and images viewed, and the content you download from the website.
We may use non-personal information to compile tracking information reports regarding website user demographics, website traffic patterns, and website purchases, and then provide those reports to advertisers and others. None of the tracking information in the reports can be connected to the identities or other personal information of individual users. We may also link tracking information with personal information voluntarily provided by website users. Once such a link is made, all of the linked information is treated as personal information and will be used and disclosed only in accordance with this policy.
The website uses "cookies", a technology that installs a small amount of information on a website user's computer to permit the website to recognize future visits using that computer. Cookies enhance the convenience and use of the website. For example, the information provided through cookies is used to recognize you as a previous user of the website (so you do not have to enter your billing information every time), to offer personalized web page content and information for your use, to track your activity at the website, to respond to your needs, and to otherwise facilitate your website experience. You may choose to decline cookies if your browser permits, but doing so may affect your use of the website and your ability to access certain features of the website or engage in transactions through the website.
Disclosure to service providers
Computer Care may share your personal information with certain service providers in order to provide products and services to you, to verify and validate information, and to address customer service matters. Examples of service providers include credit card issuers, product service depots, warranty providers, and delivery services. To reduce the risk of fraud or misuse of personal information, Computer Care may also verify your personal information, including but not limited to your address and credit card information, with third party service providers.
We will use reasonable efforts to ensure that your personal information is used in a manner that is consistent with this policy. If you do not wish us to provide your personal information to those service providers, we may be unable to process your transaction.
Computer Care may disclose your information as permitted or required by law; for example:
- to a government institution or other person or entity that has asserted its lawful authority to obtain the information;
- where we have reasonable grounds to believe the information could be useful in the investigation of unlawful activity;
- to comply with a subpoena or warrant or an order made by a court, person or entity with jurisdiction to compel the production of information;
- to comply with court rules regarding the production of records and information; and
- to our legal counsel.
Participate in a contest, promotion, or survey
From time to time, we may run contests, promotions, or surveys. If you participate, you may be asked for contact information as well as additional optional survey information (for example, product preferences). Information from contest entries will be used to contact you if you win. We may also summarize survey information in a manner that no longer identifies the contest entrants for analysis, but will not share personal information from entries. All contests are subject to rules that will be available with each particular contest.
Using e-mail address
When you e-mail product information to a friend or colleague through our web site, we collect your e-mail address and the e-mail address of the person to whom you are sending the product information.
When you communicate with us through our web site we collect your e-mail address and the other information that you provide in order to respond to your communication.
When you enter contests, participate in surveys, or register for other activities on our web site we collect your name, e-mail address and telephone number, and the other information that is required for entry or participation, which varies depending on the activity.
How does Computer Care protect my information?
We use 128-bit encryption technology and Secure Socket Layers ("SSL") in all areas where your personal and account information is required. Our web site is SSL certified, which verifies that our web site is authentic and that we use SSL security.
In addition, your personal and account information and transaction history are kept behind our firewall on separate servers. All transaction information is processed under encrypted channels, although you may choose unencrypted processing.
The security of your personal information is a high priority for Computer Care. We maintain appropriate safeguards and current security standards to protect your personal information, whether recorded on paper or captured electronically, against unauthorized access, disclosure, or misuse.
Although we cannot take responsibility for any theft, misuse, unauthorized disclosure, loss, alteration or destruction of data by a third party, we take reasonable precautions to prevent such unfortunate occurrences.
How can I verify my information?
You can check your information to verify, update, or correct it, and to have the entire information and account removed. If you created an account on our website, you can access and change your online personal information.
When is my information removed?
We keep your information only as long as we need it for the products and services you're using and for a reasonable time thereafter or to meet any legal requirements. We destroy your information when it is no longer needed, or we remove your personally identifiable information.
Links to other websites
Our website may contain links to other websites or Internet resources. When you click on one of those links you are contacting another website or Internet resource. Computer Care has no responsibility or liability for or control over those other websites or Internet resources or their collection, use and disclosure of your personal information.
We encourage you to read the privacy policies of those other sites to learn how they collect and use information about you.
To accommodate changes in our service, the technology, and legal developments, this policy may change over time. We may add, change, or remove portions of this policy when we feel it is appropriate to do so. Whenever we update this policy we will change the date on the policy to indicate when the changes were made.